Certificate in Customer Service
PROGRAM OBJECTIVES
The National Certificate in Customer Service is an accredited program of the Ministry of Employment and Vocational Training Cameroon (MINEFOP)
The purpose of this training is to enable individuals who wish to take a career in customer service or customer facing roles to get the professional tools and certification needed to access jobs in the customer service sector.
The training takes a practical approach and focuses on transfer of skills. The goal is to make participants fit for the job market, set to manage their customers or capable of creating new employment opportunities for themselves.
STUDY MODULES
Introduction to Customer Service
Positive Attitude
Customer Experience and Expectations
Communication skills
Conversations over the telephone and Emails
The Internal customer
Time management: customer service
Customer Analysis
Handing difficult customers
Conversations over the telephone and Emails
The customer Service Professional
Cross selling/Up selling/Personal Selling
Customer service industry case study
CRM ( Customer relationship management)
Stress Management : Customer service
Eligibility
Candidates with a high school certificate (GCE Advanced Level, BAC). Candidates without a high school certificate must show proof of 5years working experience. Only Eligible to candidates in Cameroon.
Exams
End of training Examinations are organized and evaluated by the Ministry of Employment and Vocational Training. Successful candidates are issued attestations of success by the ministry.
Certification Process
Step 1: Online registration
Step 2: Confirmation of Eligibility for the program.
Step 3: Payment of training and Certification fee.
Step 4: Enrollment of candidate in LMS and training sessions
Step 5: Training and submission of module tasks.
Step 6: End of course examination.
Step 7: Certification by Ministry.
Duration
Normal Mode : 12 weeks, Accelerated: 4 weeks.
Study Modules
14 Modules, 14 Working Sessions
Certified By
Ministry of Employment and Vocational Training Cameroon.
Cost of Training
200,000FCFA
Mode of Delivery
Face-to-face lectures and Online