Customer Service Training for Customer Facing Staff
This training which focuses on customer facing staff, equips your team with the key tools and skills needed to create strong positive impressions and winning customer experiences. The typically One day full training focuses on developing the right service attitude, communication skills needed for customer interactions, how to create positive first impressions, how to manage customer complaints and techniques of dealing with difficult customers. All case studies are adapted to your business sector.
Omni- Channel Customer Experience Management & Journey Mapping
This one day intensive training gives your team the tools needed to take your entire customer journey to the next level. It enables team members to brainstorm on key elements of your customers journey, the role each team member has to play and design solutions directly applicable to your business, with the guidance of our customer experience experts. This working session confronts your methods with industry best practices and gives your team the boast they need to transform your customer experience.
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Customer Service for Financial Services
Banks, insurance companies and Micro-finance institutions.
Patient Customer Experience
Hospitals, Clinics, Pharmacies, Dentist and Medical testing centers.
Public Sector & NGO Customer Experience
Government Agencies, public utility companies, NGOs and non profit organisations.
Hospitality & Leisure Customer Experience
Hotel, Bar, Restaurant, recreation and touristic sites and Amusement parks.
Airport & Transport Customer experience
Airline Agencies, Rail Agencies, Bus and Road travel services and Ticketing agencies.
Call center & Online Customer Experience
Internal and external call centers, digital businesses, online support agencies.
Retail Customer Experience
Retail shops, shopping malls, filing stations, saloons and fashion agencies.
Customer Service for Industrial Companies
Manufacturers, bulk distributors, and semi bulk agencies.