Institute of Customer Experience & Digital Innovation
Kick start your career in Customer Service, Digital marketing, Sales or Data Analytics with a vocational training that equips you with the skills and competencies organizations need in todays marketplace.
Diploma In Customer Service
Diploma In Digital Marketing
Diploma in Data Analytics
Professional Certificate Progams
Bank and financial services Customer service specialists
Telecommunications customer service specialists
Hospital and care customer service specialists
Hospitality and transport customer service specialists
NGO and public service customer service specialists
Secretariat and admin. customer service specialists
Call center and Tele sales customer service specialists
Retail and direct sales customer service specialists
New Skills for the Digital Age.
Customer Service, Digital and Sales skills required in the workplace are becoming increasingly advanced, and companies expect the vast majority of their employees to have them. Technology is now the centre of our lives, and as our dependence on the internet and digital communications increases, our workforce must keep up with the evolving skill demand.
Our programs are designed to meet the current skill gaps in the changing workplace and offer you a career growth or quick access to jobs.
Our trainers are senior academic and industry experts that give you to a blend of both theory and practice.
As a state accredited institution our Certificates and Diplomas are nationally and internationally recognized.
Study at Your Own Pace
Kick start your customer service career today.
Why Choose Us?
We understand the specificities of business in Africa. We have performed hundreds of trainings for different age groups and in different countries all over Africa. Our training methodology focuses on shaping behaviors and using practical examples from the trainees’ everyday life, making the training more interactive and the concepts easily retained. Our track record of success delivering business transformation is our key strength.