All Courses

Vocational Training Institute of Customer Experience & Digital Innovation

Our Diploma Programs

Diploma In Customer Service

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Diploma In Digital Marketing

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Diploma in Sales

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Diploma in Data Analytics

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Professional Certificate Progams

Bank and financial services Customer service specialists

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Telecommunications customer service specialists

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Hospital and care customer service specialists

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Hospitality and transport customer service specialists

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NGO and public service customer service specialists

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Secretariat and admin. customer service specialists

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Call center and Tele sales customer service specialists

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Retail and direct sales customer service specialists

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Other CX Certification Programs

These are the 3 Core Customer Service / Experience program designs to give you a clearly defined career progression in customer service. 

Customer Service Junior Practitioner Certification (CSJP)

This training covers 3 core modules that give you a foundation in what customer service is, how to create value for customers and the customer service code of conduct. This is the recommended start point for anyone willing to develop their customer service skills.

  • Duration: 4 Weeks Normal, Full day Accelerated
  • Format: Face-to-face, Live Online, Recorded
  • Fee: Starting at 100,000F (€150) depending on the format

Certified Customer Experience Management Professional (CCXMP)

This training covers 3 core modules that give you a foundation in what customer service is, how to create value for customers and the customer service code of conduct. This is the recommended start point for anyone willing to develop their customer service skills.

  • Duration: 4 Weeks Normal, Full day Accelerated
  • Format: Face-to-face, Live Online, Recorded
  • Fee: Starting at 100,000F (€150) depending on the format

Strategic Customer Experience Management Certification

This management level Certification has 8 sections. The training covers the key customer experience management competencies needed at each stage of the customer life cycle with emphasis on strategic actions and practical tools for achieving them. 

  • Duration: 8 Weeks Normal, 3 Full days Accelerated
  • Format: Face-to-face, Live Online
  • Fee: Starting at 650,000F (€1000) depending on the format
  • Prerequisite: CCXMP