All Courses
Vocational Training Institute of Customer Experience & Digital Innovation
Our Diploma Programs
Diploma In Customer Service
Diploma In Digital Marketing
Diploma in Sales
Diploma in Data Analytics
Professional Certificate Progams
Bank and financial services Customer service specialists
Telecommunications customer service specialists
Hospital and care customer service specialists
Hospitality and transport customer service specialists
NGO and public service customer service specialists
Secretariat and admin. customer service specialists
Call center and Tele sales customer service specialists
Retail and direct sales customer service specialists
Other CX Certification Programs
These are the 3 Core Customer Service / Experience program designs to give you a clearly defined career progression in customer service.
- Level 1: Certified Customer Service Junior Practitioner.
- Level 2: Certified customer experience management professional.
- Level 3: Strategic Customer Experience Management Certification.
Customer Service Junior Practitioner Certification (CSJP)
This training covers 3 core modules that give you a foundation in what customer service is, how to create value for customers and the customer service code of conduct. This is the recommended start point for anyone willing to develop their customer service skills.
- Duration: 4 Weeks Normal, Full day Accelerated
- Format: Face-to-face, Live Online, Recorded
- Fee: Starting at 100,000F (€150) depending on the format
Certified Customer Experience Management Professional (CCXMP)
This training covers 8 core modules that give you an in-depth understanding of customer service processes and key competencies needed by customer experience professionals. It is recommended to complete the Level One certification before taking this certification program. However, participants can take both levels I and II certifications together.
- Duration: 8 Weeks Normal, Full day Accelerated
- Format: Face-to-face, Live Online, Recorded
- Fee: Starting at 450,000F (€700) depending on the format
Strategic Customer Experience Management Certification
This management level Certification has 8 sections. The training covers the key customer experience management competencies needed at each stage of the customer life cycle with emphasis on strategic actions and practical tools for achieving them.
- Duration: 8 Weeks Normal, 3 Full days Accelerated
- Format: Face-to-face, Live Online
- Fee: Starting at 650,000F (€1000) depending on the format
- Prerequisite: CCXMP