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Customer Service Vocational Training Institute (CSVTI)
Our Diploma Programs
Diploma In Customer Service
Diploma In Digital Marketing
Diploma in Sales
Diploma in Data Analytics
Customer Service Certification Programs
The customer service career development program of the CX Touchpoints group has four customer service training and certification programs at 4 experience levels.
- Level 1: Certified Customer Service Junior Practitioner.
- Level 2: Certified customer experience management professional.
- Level 3: Strategic Customer Experience Management Certification.
Level 1
Customer Service Junior Practitioner Certification (CSJP)
This training covers 3 core modules that give you a foundation in what customer service is, how to create value for customers and the customer service code of conduct. This is the recommended start point for anyone willing to develop their customer service skills.
- Duration: 4 Weeks Normal, Full day Accelerated
- Format: Face-to-face, Live Online, Recorded
- Fee: Starting at 100,000F (€150) depending on the format
Level 2
Certified Customer Experience Management Professional (CCXMP)
This training covers 8 core modules that give you an in-depth understanding of customer service processes and key competencies needed by customer experience professionals. It is recommended to complete level 1 before taking this certification program.
- Duration: 8 Weeks Normal, 3 Full days Accelerated
- Format: Face-to-face, Live Online, Recorded
- Fee: Starting at 300,000F (€460) depending on the format
Level 3
Strategic Customer Experience Management Certification
This management level Certification is divided into 8 sections. The training covers the key customer experience management competencies needed at each stage of the customer life cycle with emphasis on strategic actions and practical tools for achieving them. The training gives customer experience managers and executives the tools needed to conceive, implement and measure customer experience in an organization.
- Duration: 8 Weeks Normal, 3 Full days Accelerated
- Format: Face-to-face, Live Online
- Fee: Starting at 650,000F (€1000) depending on the format
- Prerequisite: CCXMP