Customer Service Vocational Training Institute

CSVTI is the training arm of the CX Touchpoints group. We provide niche specific customer service training for companies wishing to improve their customer experience or individuals wishing to acquire customer service skills.

Customer Service Training & Certification


Employee Customer Service Training

We equip your team with the skills they need to understand your customers and deliver great customer service.


CCXMP Certification Program

Become a Certified Customer Experience Management Professional (CCXMP). A Chartered Managers Institute UK, Accredited Program.

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CICSP Certification Program

Become a Certified International Customer Service Professional (CICSP). An accredited Program of the American Certification Institute. (ACI Delaware, USA)

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Certificate in Customer Service

Obtain a National Certificate in Customer Service. An accredited program of the Ministry of Employment and Vocational Training Cameroon.

Training Areas

Irrespective of your industry, one sure thing is that you serve customers. We provide niche specific customer service training that meets the needs of your industry and aligns with the type of customers you serve.

Customer Service for Financial Services

Banks, insurance companies and  Micro-finance institutions. 

Patient Customer Experience

Hospitals, Clinics, Pharmacies, Dentist and Medical testing centers.

Public Sector & NGO Customer Experience

Government Agencies, public utility companies, NGOs and non profit organisations.

Hospitality & Leisure Customer Experience

Hotel, Bar, Restaurant, recreation and touristic sites and  Amusement parks.

Airport & Transport Customer experience

Airline Agencies, Rail Agencies, Bus and Road travel services and Ticketing agencies.

Call center & Online Customer Experience

Internal and external call centers, digital businesses, online support agencies.

Retail Customer Experience

Retail shops, shopping malls, filing stations, saloons and fashion agencies.

Customer Service for Industrial Companies

Manufacturers, bulk distributors, and semi bulk agencies.

Book a training for your team

Is your customer service helping or hurting your organization. Book a free consultation for your teams' customer service training. We would perform a training needs assessment for your team and you have the option for an in-house customer service training or register your employees to take our online customer service training.

“The CSVTI training  has not only given me tools to be better at my Job, it has also raised my level of confidence when dealing with customers.”

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Timyu Prudence

Frontoffice Bank staff

“My Training experience with CSVTI was great. I now have the tools to deliver winning experiences. The trainers are patient and helpful “

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Wirsiy Boris

Customer Service Officer

Take your Career to a New Level

Enroll today and join the community of Certified customer Service Professionals