Customer Service Vocational Training Institute

We provide niche specific customer service training that enables you to master your industry, and boost your career.

Certified Customer Experience
Management Professional (CCXMP)®

Permits you to demonstrate your expertise in the domain of customer experience, distinguish yourself from your peers, improve your performance on the job and achieve faster career growth

The CCXMP is a recognized program of the Chattered Management Institute (CMI)  UK, run by Customer Service Vocational Training Institute. At the end of the training participants obtain a certificate issued by CMI UK. 

CMI Accredited Logo

Program Modules

Introduction to Customer service, Customer Centric Culture, Know your Customer (KYC), Communication skills for CX, Customer Experience Models, Digital Customer Experience, CX Metrics measurement and ROI, Employee Experience and CX Code of Conduct


Normal Mode : 8 weeks, Accelerated: 3 Full days

Study Modules

8 Modules, 8 Working Sessions

Certified By

Chattered Managers Institute – UK

Cost of Training


Mode of Delivery

Face-to-face lectures and Online

Train Your Team

Customer Service for Financial Services

Banks, insurance companies and  Micro-finance institutions. 

Patient Customer Experience

Hospitals, Clinics, Pharmacies, Dentist and Medical testing centers.

Public Sector & NGO Customer Experience

Government Agencies, public utility companies, NGOs and non profit organisations.

Hospitality & Leisure Customer Experience

Hotel, Bar, Restaurant, recreation and touristic sites and  Amusement parks.

Airport & Transport Customer experience

Airline Agencies, Rail Agencies, Bus and Road travel services and Ticketing agencies.

Call center & Online Customer Experience

Internal and external call centers, digital businesses, online support agencies.

Retail Customer Experience

Retail shops, shopping malls, filing stations, saloons and fashion agencies.

Customer Service for Industrial Companies

Manufacturers, bulk distributors, and semi bulk agencies.

Book a training for your team

Is your customer service helping or hurting your organisation. Book a free consultation for your teams' customer service training. We will identify what your customer touchpoints are and develop a training that enables your team to offer winning experiences at every touchpoint.

“The CSVTI training  has not only given me tools to be better at my Job, it has also raised my level of confidence when dealing with customers.”

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Timyu Prudence

Frontoffice Bank staff

“My Training experience with CSVTI was great. I now have the tools to deliver winning experiences. The trainers are patient and helpful “

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Wirsiy Boris

Customer Service Officer

Take your Career to a New Level

Enroll today and join the community of Certified customer Service Professionals