Customer Service Vocational Training Institute
CSVTI is the training arm of the CX Touchpoints group. We provide niche specific customer service training for companies wishing to improve their customer experience or individuals wishing to acquire customer service skills.
Customer Service Training & Certification
Employee Customer Service Training
We equip your team with the skills they need to understand your customers and deliver great customer service.
CCXMP Certification Program
Become a Certified Customer Experience Management Professional (CCXMP). A Chartered Managers Institute UK, Accredited Program.
CX & Customer Journey mapping Training.
Gain the skills needed to map customer journeys and create omnichannel customer experiences, by joining our live online training sessions.
Training Areas
Irrespective of your industry, one sure thing is that you serve customers. We provide niche specific customer service training that meets the needs of your industry and aligns with the type of customers you serve.
Customer Service for Financial Services
Banks, insurance companies and Micro-finance institutions.
Patient Customer Experience
Hospitals, Clinics, Pharmacies, Dentist and Medical testing centers.
Public Sector & NGO Customer Experience
Government Agencies, public utility companies, NGOs and non profit organisations.
Hospitality & Leisure Customer Experience
Hotel, Bar, Restaurant, recreation and touristic sites and Amusement parks.
Airport & Transport Customer experience
Airline Agencies, Rail Agencies, Bus and Road travel services and Ticketing agencies.
Call center & Online Customer Experience
Internal and external call centers, digital businesses, online support agencies.
Retail Customer Experience
Retail shops, shopping malls, filing stations, saloons and fashion agencies.
Customer Service for Industrial Companies
Manufacturers, bulk distributors, and semi bulk agencies.
Book a training for your team
Is your customer service helping or hurting your organization. Book a free consultation for your teams' customer service training. We would perform a training needs assessment for your team and you have the option for an in-house customer service training or register your employees to take our online customer service training.
“The CSVTI training has not only given me tools to be better at my Job, it has also raised my level of confidence when dealing with customers.”
Timyu Prudence
Frontoffice Bank staff
“My Training experience with CSVTI was great. I now have the tools to deliver winning experiences. The trainers are patient and helpful “
