Customer Service Vocational Training Institute
We provide niche specific customer service training that enables you to master your industry, and boost your career.
Certified Customer Experience
Management Professional (CCXMP)®
Permits you to demonstrate your expertise in the domain of customer experience, distinguish yourself from your peers, improve your performance on the job and achieve faster career growth
The CCXMP is a recognized program of the Chattered Management Institute (CMI) UK, run by Customer Service Vocational Training Institute. At the end of the training participants obtain a certificate issued by CMI UK.
Program Modules
Introduction to Customer service, Customer Centric Culture, Know your Customer (KYC), Communication skills for CX, Customer Experience Models, Digital Customer Experience, CX Metrics measurement and ROI, Employee Experience and CX Code of Conduct
Duration
Normal Mode : 8 weeks, Accelerated: 3 Full days
Study Modules
8 Modules, 8 Working Sessions
Certified By
Chattered Managers Institute – UK
Cost of Training
£400
Mode of Delivery
Face-to-face lectures and Online
Train Your Team
Customer Service for Financial Services
Banks, insurance companies and Micro-finance institutions.
Patient Customer Experience
Hospitals, Clinics, Pharmacies, Dentist and Medical testing centers.
Public Sector & NGO Customer Experience
Government Agencies, public utility companies, NGOs and non profit organisations.
Hospitality & Leisure Customer Experience
Hotel, Bar, Restaurant, recreation and touristic sites and Amusement parks.
Airport & Transport Customer experience
Airline Agencies, Rail Agencies, Bus and Road travel services and Ticketing agencies.
Call center & Online Customer Experience
Internal and external call centers, digital businesses, online support agencies.
Retail Customer Experience
Retail shops, shopping malls, filing stations, saloons and fashion agencies.
Customer Service for Industrial Companies
Manufacturers, bulk distributors, and semi bulk agencies.
Book a training for your team
Is your customer service helping or hurting your organisation. Book a free consultation for your teams' customer service training. We will identify what your customer touchpoints are and develop a training that enables your team to offer winning experiences at every touchpoint.
“The CSVTI training has not only given me tools to be better at my Job, it has also raised my level of confidence when dealing with customers.”
Timyu Prudence
Frontoffice Bank staff
“My Training experience with CSVTI was great. I now have the tools to deliver winning experiences. The trainers are patient and helpful “
